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Old 04-27-2020, 04:36 PM   #1
Sanders
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Thumbs up Buck Warranty

I found an old pocketknife in my stuff not too long ago. It was a Buck 301 Stockman that had two broken blades and beat-to-hell stocks. It looked like it had been through a wood chipper or something. I don't know where it came from. I probably found it out in the desert or on a job site, somewhere.

Anyway, just for shits and grins, I figured I'd send it to Buck and see if they'd do any warranty work to it. First, I called them up to make sure they weren't shut down because of the Kung Flu. The nice lady on the phone assured me they were open for business, and warranty work.

So, I printed out the warranty claim form from their web site and filled out and sent in the knife. This morning, I got the following e-mail:

Quote:
Dear SANDERS, thank you for being a member of the Buck Knives Family!

Your package has been received by our Warranty department and will be processed promptly by our Warranty technicians.

Warranty Order Number: 00xxxxxx

Received: 04/24/2020

Warranty Determination:

REPLACEMENT

Warranty Description:

301BKS - KNIFE RUSTY, 2 BLADES MISSING,HANLES FALLING APART - NOT A MANUFACURE DEFECT AND UNABLE TO REPAIR - REPLACEMENT KNIFE OF 301BKS FOR HALF COST OF $59.00. $29.50 DUE - YOU CAN PAY BY PHONE BY CALLING (800) 326-2825, ext. 2. PLEASE REFERENCE THE ABOVE SALES ORDER NUMBER. OR, YOU CAN PAY BY MAIL BY SENDING THIS INVOICE ALONG WITH YOUR CHECK OR MONEY ORDER PAYABLE TO BUCK KNIVES, TO B.K.I 660 S. LOCHSA ST. POST FALLS, ID 83854 ATTN: WARRANTY DEPT. 1-800-326-2825 x2 M-F 8AM - 4PM PST
I called them up to buy a new pocket knife at 1/2 off. I asked the nice lady on the phone (seems everyone is nice who talks on the phone over there at Buck) if I could upgrade to the rosewood handles. She asked if I could hold a moment and she went and asked the boss. When she came back, she said I could upgrade for an additional $5.

We did the deal over the phone and I now have a new pocket knife headed my way:

https://www.buckknives.com/product/3...ife/0301FAM01/
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Old 04-27-2020, 04:55 PM   #2
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I carried a Buck 110 thru Junior & High school. Eventually I switched to Gerbers when someone showed how the Gerber could shave the edge off the Buck.
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Old 04-27-2020, 05:04 PM   #3
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I've meaning to order one for the longest time, but haven't yet...maybe I will now.

I carry an SOG which I had to send in once and they did a good job.
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Old 04-27-2020, 05:35 PM   #4
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Quote:
Originally Posted by aviator View Post
I've meaning to order one for the longest time, but haven't yet...maybe I will now.

I carry an SOG which I had to send in once and they did a good job.
I have anywhere from 3-4 pocket knives on me at any time, as part of my daily carry.

If you want a 3-blade Stockman style knife, you might find a Buck 303 Cadet a little more easy to carry. It is just the smaller version of the one I linked to. I've been carrying on I got on ebay with the Champion spark plugs logo etched into the blade. Then one day, I'll decide to carry a different one - like my old Case, or a Bear and Sons, or an Old Timer, or a Kabar. I have many to choose from.
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Old 04-27-2020, 06:16 PM   #5
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Buck is good people. I had a similar experience with Gerber. I sent them a broken multi tool and they sent me a brand new one - better model as well.
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Old 04-27-2020, 06:21 PM   #6
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I had a gerber open assist and it was the biggest piece of crap I ever got. eventually and after fixing it a few times, I threw it away. maybe I got a bad design.
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Old 04-27-2020, 07:13 PM   #7
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Quote:
Originally Posted by aviator View Post
I had a gerber open assist and it was the biggest piece of crap I ever got. eventually and after fixing it a few times, I threw it away. maybe I got a bad design.
Gerber went to shit when Fiskars bought them out in 1987
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Old 04-27-2020, 10:33 PM   #8
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Quote:
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Gerber went to shit when Fiskars bought them out in 1987
OK, that's why then, I didn't know that.
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Old 04-28-2020, 02:33 AM   #9
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Buck warranty

I thought that was what you got when

you bought a cotton picker...
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Old 04-28-2020, 10:17 AM   #10
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Quote:
Originally Posted by Sanders View Post
I found an old pocketknife in my stuff not too long ago. It was a Buck 301 Stockman that had two broken blades and beat-to-hell stocks. It looked like it had been through a wood chipper or something. I don't know where it came from. I probably found it out in the desert or on a job site, somewhere.

Anyway, just for shits and grins, I figured I'd send it to Buck and see if they'd do any warranty work to it. First, I called them up to make sure they weren't shut down because of the Kung Flu. The nice lady on the phone assured me they were open for business, and warranty work.

So, I printed out the warranty claim form from their web site and filled out and sent in the knife. This morning, I got the following e-mail:



I called them up to buy a new pocket knife at 1/2 off. I asked the nice lady on the phone (seems everyone is nice who talks on the phone over there at Buck) if I could upgrade to the rosewood handles. She asked if I could hold a moment and she went and asked the boss. When she came back, she said I could upgrade for an additional $5.

We did the deal over the phone and I now have a new pocket knife headed my way:

https://www.buckknives.com/product/3...ife/0301FAM01/
They do have excellent customer service. Years ago I sent a 110 in that I dropped and broke the tip of the blade. They recontoured it sharpened it and sent it back, just like new, except about 3/8" shorter.

Brian
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Old 04-28-2020, 11:34 AM   #11
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Quote:
Originally Posted by 44044 View Post
Buck warranty

I thought that was what you got when

you bought a cotton picker...
They don't warranty the cotton pickers. It is buyer beware, only.
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Old 04-28-2020, 01:01 PM   #12
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A friend of mine left his mini Maglite in a spotting press. Mashed it to about 1/8-3/16 thick. He sent it to Maglite and they sent him a new one.
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Old 04-28-2020, 01:47 PM   #13
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Quote:
Originally Posted by 44044 View Post
Buck warranty

I thought that was what you got when

you bought a cotton picker...
You have to do your own diligence on those. Sometimes they run away.
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Old 04-28-2020, 03:35 PM   #14
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Nice pocket knife!

I've always wanted one of these.
https://www.buckknives.com/product/1...ife/0120FAM01/
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Old 04-28-2020, 04:29 PM   #15
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Nice pocket knife!

I've always wanted one of these.
https://www.buckknives.com/product/1...ife/0120FAM01/
I got one of those on ebay a while back for $35. Looked like it had never been taken out of the sheath. Not a scratch anywhere on the blade. Sheath was a little musty smelling, but I could ignore that.
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